One complaint ignored.
One gateway suspended.
Shopify Payments cuts you off at 1% chargeback rate. Stripe does too. PayPal too. ReplyFlow replies to every refund request, delivery complaint, and dispute threat in under 90 seconds. Before it becomes a filed chargeback. It also recovers abandoned carts so you stop leaving money on the table.
Where is my order?
Product arrived damaged
New order #4821
I want a refund
Hi Jessica, thank you for reaching out. I've checked your order #4729 and it's currently in transit with tracking number BR4829201...
Your package is expected to arrive by Wednesday, Aug 7. If you don't receive it by then, we'll send a replacement right away.
Best regards,
The Store Team
of chargebacks stopped before they're filed with the bank
of support emails handled with zero human input
average time from incoming complaint to reply sent
average ROI for stores using chargeback prevention plus cart recovery
Features
Stops chargebacks. Recovers carts. Keeps your gateway alive.
AI replies that sound like you wrote them
GPT-4o reads every previous message and order detail before writing a reply. Customers won't know it's automated. You'd be surprised how often they say thanks.
Payment gateway protection
Shopify Payments, Stripe, and PayPal all pull the plug above 1% chargeback rate. The AI de-escalates every threat before it becomes a filed dispute. Your rate stays clean.
Native Shopify integration
One-click OAuth pulls live order data, tracking numbers, and product details into every reply. No copy-pasting. No tab-switching.
Smart escalation
When a case needs a human, it creates a task automatically. Accepted refunds, legal threats, address changes. You only see what actually needs you.
Works with any email provider
Standard IMAP/SMTP. Gmail, Outlook, Zoho, Hostinger, Titan. If your store already uses it, ReplyFlow can monitor it.
Abandoned cart recovery
Abandoned checkout? ReplyFlow follows up with a personalized email referencing the customer's actual cart. Not a generic blast. A real message.
How it works
Set up in 10 minutes. Protecting your account today.
Connect your inbox and Shopify
Add your IMAP/SMTP credentials and link Shopify in one click. No code, no webhooks, no waiting for approval.
Gmail, Outlook, Zoho, Hostinger, Titan. Any IMAP provider.
AI intercepts complaints before they escalate
Every refund threat, delivery complaint, and angry email gets a contextual reply in under 90 seconds. Before the customer opens a dispute with their bank.
Inbox checked every 2 minutes. Replies go out from your own address.
Abandoned carts come back
ReplyFlow also follows up on abandoned checkouts with a personalized message referencing the customer's actual cart. Not a blast. A real email.
Tasks created only when a case actually needs a human.
What our customers say
Gateway saved. Revenue recovered.
“My Shopify Payments got suspended once. Two years ago. I switched to ReplyFlow, dropped from 2.3% to 0.4% chargeback rate in six weeks. Haven't had a gateway issue since.”
Mateus R.
Dropshipping store owner, 800+ orders/month
“The cart recovery alone pays for the plan. $4,200 in recovered orders in the first 30 days. I almost turned that feature off by accident.”
Larissa F.
E-commerce manager, Fashion brand
“Took 10 minutes to connect. It already knew the order number, delivery status, and customer history. The replies sound exactly like me. Customers never suspect a thing.”
David K.
Founder, Electronics store
Pricing
Flat pricing. No surprises.
14-day free trial on all plans. No credit card required.
Starter
For stores that need to stop chargebacks without hiring support.
- 1 email account
- Up to 500 emails/mo
- Shopify integration
- Basic task queue
- Email support
Growth
For growing brands getting hit with high support volume.
- 3 email accounts
- Up to 3,000 emails/mo
- Shopify integration
- Full task queue + priority flags
- Custom AI prompt
- Priority support
Scale
For multi-store operators who can't afford any downtime.
- Unlimited accounts
- Unlimited emails
- Multi-store Shopify
- Cart recovery
- Advanced analytics
- Dedicated onboarding
Your gateway can't
run on luck.
Every unanswered complaint is a potential chargeback. Every chargeback above 1% risks your Shopify Payments, Stripe, or PayPal account. ReplyFlow handles it automatically and recovers abandoned carts along the way.